Terms and Conditions Dr Datler Sports Clinic - updated 01/03/2026

These Terms and Conditions govern your use of our website (www.blackheathclinic.com) and the terms under which we provide our osteopathic, medical acupuncture, sports massage, and rehabilitation services at our Bromley and Blackheath locations.
By booking an appointment or using our website, you agree to these terms.


1. Appointments and Cancellations We value your time and the time of our other patients. When you book an appointment via our Setmore booking system, phone, or email, that time is reserved exclusively for you.

• Cancellation Policy: We require a minimum of 48 hours' notice to cancel or reschedule an appointment.
• Late Cancellations & No-Shows: Failure to attend your appointment or cancelling with less than 48 hours' notice may result in a cancellation fee up to the full cost of the appointment.
• Running Late: If you arrive late, we will do our best to accommodate you, but your session may need to be shortened to avoid delaying the next patient, and the full appointment fee will still apply.
  
  
  

2. Payments and Health Insurance Payment is required at the time of your appointment unless previously arranged.

• Self-Funding Patients: We accept payment via credit/debit card and cash.
• Health Insurance: Dr Christoph Datler is a registered provider with Aviva, WPA, Cigna, and Vitality. If you are using private medical insurance, you must provide your authorization code and membership number before your treatment.
• Shortfalls: You are ultimately responsible for the cost of your treatment. If your insurance provider fails to cover the full cost of your sessions, or you have an excess on your policy, you will be invoiced for the outstanding balance.
  
  
  

3. Clinical Care and Consent As a GOsC-registered osteopathy practice (Registration: 9006), we adhere to strict professional standards.

• Consent: Before any treatment (including osteopathy, acupuncture, or sports massage) begins, your practitioner will explain the proposed treatment, potential risks, and benefits. You have the right to withdraw your consent at any time during the session.
• Right to Refuse Treatment: We reserve the right to refuse treatment if we believe it is not clinically appropriate or safe for you, or if a patient exhibits inappropriate or abusive behaviour towards our staff.
  
  
  

4. Website Medical Disclaimer The information provided on www.blackheathclinic.com is for educational and informational purposes only.

• It is not a substitute for professional medical advice, diagnosis, or treatment.
• Never disregard professional medical advice or delay seeking it because of something you have read on this website. Always consult with a qualified healthcare provider regarding any medical condition or injury.
  
  
  

5. Contact Information If you have any questions about these Terms and Conditions, please contact us:

• Email: [email protected]
• Phone: 077764 20933
• Bromley Clinic: 64 Mays Hill Road, Bromley, London BR2 0HT
• Blackheath Clinic: 1A Eliot Hill, Blackheath, London SE13 7EB
  

Complaints Procedure - Updated 01/03/2026

At Dr Datler Sports Clinic, we are committed to providing the highest standard of osteopathic care and patient service. However, if you are unhappy with any aspect of your treatment or experience, we want to know so we can put it right.


1. How to Complain If you have a concern or complaint, please raise it with us as soon as possible. You can do this during your appointment in person, or by contacting the clinic principal, Dr Christoph Datler, directly:

• Email: [email protected]
• In Writing: Dr Datler Sports Clinic, 64 Mays Hill Road, Bromley, London BR2 0HT
• Phone: 077764 20933
  
  
  

2. How We Will Handle Your Complaint We take all complaints seriously and handle them with strict confidentiality.

• We will acknowledge your complaint in writing within 2 working days of receiving it.
• We will thoroughly investigate the issue and aim to provide you with a full, written response within 10 working days. If the investigation requires more time, we will keep you fully informed of our progress.
  
  
  

3. Escalating Your Complaint If you are not satisfied with our response and the issue remains unresolved, you have the right to seek independent mediation.

• The General Osteopathic Council (GOsC): If your complaint is regarding a serious breach of professional conduct or safety, you can contact our regulatory body, the GOsC, at 020 7357 6655 or via their website at www.osteopathy.org.uk.